Shipping policy
Effective Date: [07/21/2025]
Shipping Area
We currently ship orders only within the continental United States.
We do not ship to Hawaii, Alaska, or APO/FPO/DPO military addresses.
Orders placed with a shipping address in these locations will be cancelled and refunded.
Shipping Fees
Shipping fees are calculated and displayed at checkout.
If a free shipping promotion is available, it will be clearly indicated on the checkout page or announced on our website.
We reserve the right to change shipping fees and promotional offers at any time; all updates will be communicated on our website.
Shipping Carriers & Delivery Times
We partner with various shipping carriers; the carrier may vary based on destination and service availability.
Orders are processed and shipped within 1–2 business days (Monday–Friday, excluding public holidays).
Orders placed after 2:00 PM (local warehouse time) will be processed the next business day.
Average delivery time is 3–5 business days within the continental United States.
Order Tracking
Every order is shipped with a tracking number.
Tracking details are automatically emailed to you once your order is dispatched.
If you do not receive tracking information within the expected time, you may log in to your account to view the status or contact our customer support.
Damaged, Lost or Missing Packages
If your order arrives damaged, please do not accept the delivery and return it to the carrier immediately.
Take clear photographs of the damage and contact us within 48 hours.
For lost packages, a police report may be required to initiate a claim.
For missing or incomplete orders, please notify us as soon as possible.
Incorrect or Incomplete Deliveries
If you receive an incorrect or incomplete order, please contact our customer service promptly.
We will arrange for the correct or missing item(s) to be shipped to you at no additional cost, or, if you prefer, a full refund will be issued.
Order Cancellations & Address Changes
Orders cannot be cancelled or modified after they have been shipped.
If you wish to cancel or change the shipping address, please notify us before your order is shipped.
Once an order is dispatched, no further changes can be made and you will need to wait until delivery is completed.
Special Notes
We do not ship orders on weekends or public holidays.
In case of any delay in order processing or shipping, we will notify you via email.
Other Services
If advanced scheduling or special delivery options are available, these will be offered as selectable options on the relevant product page.
If you have any questions regarding our shipping policy, please contact us at sales@mayrip.com/(404) 436-03-40.