Refund policy

Effective Date: [07/21/2025]

Returns & Eligibility

You may return unopened, unused items within 30 days of delivery for a full refund or exchange.
Opened, used, or damaged items are not eligible for return.
Promotional items, gift cards, and personalized products are also non-returnable.

How to Initiate a Return

If your order was placed using a customer account, you may initiate a return directly from your order history panel by selecting the “Request Return” button next to the relevant order.

If this option is unavailable, please contact us by email at [sales@mayrip.com] with your order number and reason for return.

Once your return is approved, we will provide you with a prepaid return shipping label and instructions.

Return Shipping Fees

All eligible returns are free of charge.
If your return is due to a damaged, defective, or incorrect item, we will cover the full cost of return shipping.
Original shipping fees (if paid) will also be refunded.

Refunds

Refunds will be processed within 14 days after the returned item(s) have been received and inspected at our warehouse.
Refunds are issued to the original method of payment only.

Exchanges

If you wish to exchange an item for a different product, please initiate a return as described above and indicate your preference for an exchange.
We will process the exchange upon receipt of your return.

Partial Returns

Partial returns are accepted.
You may return one or more items from a multi-item order for a refund or exchange, subject to the above eligibility requirements.

Return Address

Returns do not require a special address; instructions will be provided with your return approval.

Contact

For any questions about returns, please contact us at sales@mayrip.com.
All return requests and correspondence must be made via email.

If you have any questions about this policy or your eligibility for a return, please reach out before sending your item.